GemCrowd Verified Vendor Program Rules and Performance Standards

To uphold the high standards of the Verified Vendor Program, GemCrowd operates under a strict policy of Vendor accountability.

As a Vendor in the Gemcrowd Marketplace, you agree to adhere to the following performance standards to remain in good standing:

Failure to abide by the following terms and conditions or failure to meet any of the Rules of conduct may result in a flag against the Vendor’s account.

Professional behavior

Verified Vendors must adhere to the highest level of professional conduct at all times, and any instance of unprofessional business practice will result in a flag against the Vendor account. Vendors are expected to be responsive, courteous, reliable and honest in every GemCrowd business transaction. Verified Vendors must professionally supply all orders to the 100% satisfaction of customers. Vendors must uphold the highest level of integrity in the gem, jewelry and natural objects industry.

Response time

Communication from the GemCrowd Management team or an account manager must be responded to within 48 hours/7 days a week, and all appropriate action taken. Failure to do so may result in a flag.

Issuing Flags

Flags are issued at the discretion of the GemCrowd management team and are non-negotiable, and the following examples would cause an immediate issuing of a flag:

Failing to communicate with a Buyer, management or account manager within 48 hours
Failing to ship items to a Buyer or refund monies in a timely manner
Making continual mistakes in item listings
Failing to uphold a high level of professional conduct
Misrepresenting a product – for instance listing treated or composite stones as natural stones; offering silver-plated jewelry as solid silver or imitation stones as genuine gems
Misrepresenting doublets or triplets as solid stones

Receiving a flag will automatically suspend a Verified Vendor temporary for a period of 15 days and new item listings will be prohibited during that period.

In the event that three flags have accumulated, a Verified Vendor will be suspended from the GemCrowd Marketplace permanently, and any and all of Vendor’s GemCrowd online showrooms will be immediately closed.

Suspensions

Any Verified Vendor may be suspended permanently without notice at the discretion of GemCrowd’s management at any time. The following examples would result in immediate and permanent suspension:

A Vendor is found to be defaming the Gemcrowd Community, another GemCrowd Vendor, a GemCrowd Buyer, or the GemCrowd management team as per Code of Conduct
A Vendor is found to be rude or offensive
Selling fakes or knockoffs, or misrepresentation of any product
A Vendor is found selling to GemCrowd Buyers outside of the platform

Auditing a listing

Every product listing on the GemCrowd Marketplace will display a unique “File a report” button so Buyers or Vendors may cite a problem, request further information or request an audit from the GemCrowd management team.

If any issue is found within a listing, the account manager will suspend the listing to perform an audit and notify the Vendor immediately to discuss the issue further.

During a listing audit, minor issues like typographic errors, mismatched photos, etc. will result in a list of recommended changes from the account manager. The Vendor is expected to amend the original listing and submit a corrected version to the account manager. If action to amend the listing is not undertaken by the Vendor, the listing will be suspended within 24 hours.

GemCrowd Verified Vendor Application Process

GemCrowd Vendors are managed across the network by a special program and each Vendor will have its dedicated account manager to guide potential Vendors through the application process and provide ongoing support.

To join GemCrowd.com and establish a showroom within the community, Vendors must first register and choose one of the GemCrowd membership plans.

After registering, Vendors must complete an application form online.

After receiving an application form, the account manager will:

Verify the IP address
Check Business Credentials and the Trade References
Verify all phone numbers provided
Check business activities on the other marketplaces by the username Vendor provided as a reference

Check Photo ID if applicable
Request a face-to-face interview if applicable

Once the vetting process has been completed, potential Vendors will be notified of approval or disapproval at the discretion of the GemCrowd Account Manager and Management Team.

About GemCrowd’s Verified Vendors Program

To become a GemCrowd Verified Vendor you must adhere to our high standards and follow the GemCrowd professional guidelines:

Vendors must be professional and practice high business standards in every transaction
Vendors must be knowledgeable about their products, including gemstones, minerals, rocks, fossils and jewelry items
Vendors must offer GemCrowd’s Buyers competitive prices and match or beat wholesale, B2B, or B2C industry prices
Vendors must provide business credentials and personal references to verify status as a legitimate business. Trade, gemstone, or jewelry organization membership is encouraged but not required.

GemCrowd’s account managers will approve only the most professional Vendors with the highest quality products.

Account managers will constantly verify, update and approve all products offered by every Vendor.